All
FAQ
Announcements
Product documents
OKX Builder: FAQ on Reward Distribution and Claiming
Click here to submit an appeal ticket Step 2: In the ticket type, select "Campaign Reward Claim" Step 3: Fill in the relevant information and submit Review Result: The platform will review your appeal. If the appeal is approved, the account restrictions will be lifted and the reward can be claimed normally.Published on Dec 16, 2025Updated on May 29, 2026How to claim my RL OKXclusive Pass?
Please follow this step-by-step tutorial to create your crypto wallet and claim the RL OKXclusive Pass.Published on Apr 5, 2023Updated on May 29, 202639How do I claim Solana rent recovery?
On the Web Go to OKX Wallet Webpage Select your wallet > Solana rent recovery View available rent and select ClaimOn the App Open your OKX Wallet Select More > Solana rent recovery View available rent and select Claim Before claiming rent, make sure the selected Solana token account doesn’t hold any tokens or NFTs. Claiming rent will close the token account, and rent can only be recovered if the account balance is zero.FAQDo I need to pay network fees to claim Solana rent? Yes.Published on Oct 7, 2025Updated on May 29, 20262Why can't I join or claim rewards from a campaign?
You must claim your reward before the campaign period ends. Once claimed, it'll be credited to your account. Read more here. New User Bonus Rewards are credited after you complete the required tasks within the campaign's validity period. Read more here. If you'd like to check the reward distribution time for a specific campaign, please refer to its Terms and Conditions section on the campaign page.Why can't I claim my rewards?Published on Jun 10, 2025Updated on May 29, 202614,789How do I claim McLaren Race Rewind NFT?
If you haven't created a wallet or need to import your wallet to be part of the McLaren Race Rewind, visit here to learn more.How do I claim the McLaren NFT on OKX Marketplace? Visit the Drops Page and over there, select Claim Select Claim to start the claiming process This will prompt a confirmation signature in your wallet.Published on Jun 13, 2024Updated on May 29, 202627Common scam tactics
The message says they can earn money by voting on ads for car companies. They begin chatting on Telegram. In the beginning, the person explains that if the user puts in some money, they can get even more money later. This makes the user think investing is a good idea. However, later on, the person changes the rules. They tell the user they have to pay more money to take out their earnings. They use various excuses to reject the user's requests to withdraw the money.Published on Sep 28, 2023Updated on May 29, 20262,702OKX x McLaren NFT Sweepstakes Terms & Conditions
related to computers, servers, providers, or telephone or network lines; (c) printing errors; (d) lost, late, postage-due, misdirected, or undeliverable mail; (e) errors in the administration of the Sweepstakes or the processing of posts; or (f) injury or damage to persons or property.Published on Apr 25, 2024Updated on May 29, 2026607What's P2P marketplace vouchers?
Each campaign has a fixed supply of vouchers, and once all have been claimed, they will no longer be available. Stay tuned for the next campaign!Is there an expiry date after I claim a voucher? Yes. Each voucher has a limited validity period from the time it is claimed. After claiming, check the voucher details in your app to view the exact expiry date and ensure you use it before it expires.What happens if my voucher expires before I use it? Expired vouchers can no longer be applied to orders.Published on Apr 15, 2026Updated on May 29, 20263How do I protect myself from new types of phone scams?
Some individuals falsely claim to be partnering with OKX and proactively contact users by phone, inviting users to join third-party chat groups such as WeChat or Telegram. They then attempt to lure users into transferring their assets, ultimately committing fraud. These activities are highly deceptive, please stay vigilant and do not trust such claims. How do I identify and prevent:1. Be cautious of unknown calls and verify the identity of the caller.Published on Mar 21, 2025Updated on May 29, 2026How do I update my Ordinals collection information?
The only difference is you're required to select Yes in the Claim collection field and fill in the collection link that is listed in our marketplace. Select Yes and insert the collection link to claim your collectionPublished on Jun 7, 2024Updated on May 29, 202632What is DEX Boost and how do I participate?
You must manually claim them on the event page. The claim period is typically 14 days. Bonus that's not claimed within this period will expire and can't be reissued.If I release my wallet, can I still participate or claim rewards? No. Releasing your wallet means leaving the Exchange DEX ecosystem. You won't be able to continue participating in Boost activities or claim any pending rewards.Why do some activities support Web3 while DEX doesn't?Published on Dec 13, 2025Updated on May 29, 20261Unseen City Shirts - Blue Moon - NFT FAQ
How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7. When will the rarity of my Unseen City Shirts – Blue Moon NFT be revealed? The rarity of your NFT will be revealed on 03.05.8. I have claimed a Rare or Ultra Rare NFT. How can I claim the associated prizes?Published on Apr 25, 2024Updated on May 29, 20262World Cup VIP Exclusive Gift Set FAQ
Keep an eye on official announcements for the latest updates.Can I claim more than one set of merchandise? No. Merchandise is available in limited quantities, and each eligible user may claim one set only.Can I claim individual items from the gift box? No. The gift box is distributed as a complete set, claiming individual items or specific components separately is not supported.Can VIP users claim this gift box as a birthday reward? No.Published on Dec 19, 2025Updated on May 29, 2026321How do I manually redeem my funds on the official Portal Bridge website?
Once you've switched on the manual claim, proceed to connect the walletPublished on Sep 11, 2024Updated on May 29, 202631OKX x McLaren: Digital Collectibles FAQs
If you do not claim a digital collectible in this window, you can purchase it on our secondary marketplace instead.What are the benefits of claiming Race Rewind digital collectibles? The Race Rewind collection offers 24 digital collectibles, one for each Formula 1® race in 2024. Collectibles come in three types: Classic, Rare, and Ultra-Rare. Rare or Ultra-Rare collectibles grant prizes like merchandise and experiences, alongside the digital collectible ownership.Published on Jun 5, 2024Updated on May 29, 20266