All
FAQ
Announcements
Product documents
How do I find the Marketcap feature?
Identify trends: detect bullish or bearish market conditions and adjust your trading strategies accordingly.How do I find the Marketcap feature?Published on Feb 27, 2025Updated on May 29, 2026FAQ6How do I link an authenticator app?
Check the latest verification code displayed in your authenticator app and enter it in the New Authenticator App field on OKX to complete the setup.On the Web Log in to your account at okx.com and go to the security center (Profile > Security) Find the Authenticator app and select Set up Find the Authenticator app under Authentication methods Open your existing authenticator app, or download and install one if needed.Published on Aug 29, 2023Updated on May 29, 2026FAQ16,411How do I find the token unlocks feature?
You can easily find the token unlocks schedule by following these steps:On the web Go to the Markets menu on the homepage Search for the token you want to check using the search menu Select the token and open its Overview page on the right of the screen Look for the Token unlocks option, which will display the upcoming unlock events and their details Token unlocks menu in the Overview of the crypto page, on the web pageOn the app Use the search bar to find the token you’re interested in Select thePublished on Mar 4, 2025Updated on May 29, 2026FAQ15How do I find my user ID (UID)?
OKX's user ID (UID) is a unique identifier assigned to each account on our exchange platform. Think of it as your account’s fingerprint—exclusive to you and essential for various platform activities. Your user ID helps us to identify your account quickly and accurately, making it an important reference for customer support inquiries, security verification, affiliate programs, and certain...Published on Mar 20, 2025Updated on May 29, 2026FAQ202Where can I find the minimum BTC amount required for deposits?
App: Open the OKX App > Select Deposit crypto > Select BTC and your preferred network > Minimum deposit. Web: Open the OKX official website > Select Deposit > Select BTC and your preferred network > Minimum deposit. Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on Oct 15, 2024Updated on May 29, 2026FAQ34Where can I find the minimum deposit amount required for non-BTC?
If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select Deposit Search for the token you want to deposit Choose the appropriate network.Published on Oct 16, 2024Updated on May 29, 2026FAQ58How do I find my deposit address and tag/memo/comment?
The process for sub-accounts to find deposit addresses is the same as for the main account. If your deposit address appears different, this may be due to the system upgrade or the presence of multiple available addresses, which is normal. To reduce operational risk, please consistently use the same address when possible.Published on Aug 22, 2023Updated on May 29, 2026FAQ69,953Where do I find limits, fees and processing time details for cash withdrawal?
The limits can vary depending on factors like: The withdrawal method you choose Your account verification level When selecting a withdrawal method, you'll find the remaining limit for each one. Select the information (i) icon for more details. The withdrawal limits as shown on the withdrawal method selection for the app The withdrawal limits as shown on the withdrawal method selection for the webTypes of limits Minimum withdrawal limit: Minimum amount you can withdraw per transaction.Published on Apr 14, 2026Updated on May 29, 2026FAQ1Where do I find limits, fees and processing time details for cash deposit?
The limits can vary depending on factors like: The deposit method you choose Your account verification level When selecting a deposit method, you'll find the remaining limit for each one. Select the information (i) icon for more details. The deposit limits as shown on the deposit method selection for the app The deposit limits as shown on the deposit method selection for the webTypes of limits Minimum Deposit limit: Minimum amount you can deposit per transaction.Published on Apr 14, 2026Updated on May 29, 2026FAQX Drops Club United States
The Eligible Tokens and asset thresholds required will be specified in detail in the relevant X Drops Club campaign terms and conditions. 2. Each X Drops Club campaign has a specific start date and end date (the "Promotion Period"). Please review the latest X Drops Club FAQ page for the applicable Promotion Period. 3. By accessing the event page and participating in this event, you are deemed to have read, understood, and agreed to be bound by these Terms and Conditions. 4.Published on Dec 5, 2025Updated on May 29, 2026FAQX Drops Club Terms and Conditions
The Eligible Tokens and asset thresholds required will be specified in detail in the relevant X Drops Club campaign terms and conditions. Each X Drops Club campaign has a specific start date and end date (the "Promotion Period"). Please review the latest X Drops Club FAQ page for the applicable Promotion Period. By accessing the event page and participating in this event, you are deemed to have read, understood, and agreed to be bound by these Terms and Conditions.Published on Dec 4, 2025Updated on May 29, 2026FAQGeneral X Drops Campaign Terms and Conditions
Platform Rules and General Terms Acceptance of Terms: By participating in this Campaign, users agree to these Terms and Conditions, Product terms and conditions (X Drops Club Terms and Conditions), as well as the OKX Terms of Service and Policy for the entity with which they onboarded as a customer. Sub-Accounts: Participation is restricted to the main account only.Published on Feb 12, 2026Updated on May 29, 2026FAQX Drops Club Trade to Earn — Terms and Conditions
Campaign Enrollment: Users must log in to their OKX account, visit the “X Drops Club” landing page, and click the “Join” button on the relevant campaign individually to enroll. X Drops Club Membership: Users must maintain an active X Drops Club membership throughout the Campaign Period.Published on May 21, 2026Updated on May 29, 2026FAQ3.1M+ $SENT X Drops campaign terms and conditions
Campaign Overview and Period The "3.1M+ $SENT X Drops Campaign" (the "Campaign") begins on February 4, 2026, 8 AM PST (the "Start Date") and ends on February 8, 2026, 8 AM PST (the "Campaign Period").Published on Feb 4, 2026Updated on May 29, 2026FAQ1.25M $FOGO X Drops Campaign terms and conditions
Campaign Overview and Period The "1.25M $FOGO X Drops Campaign" (the "Campaign") begins on January 15, 2026, 8 AM PST (the "Start Date") and ends on January 19, 2026, 8 AM PST (the "Campaign Period").Published on Jan 8, 2026Updated on May 29, 2026FAQ