Some campaigns place a hold on rewards for a set period before they're available to withdraw. Hold periods vary by campaign, so always refer to the campaign page and its terms and conditions for the exact details. To check the hold status of your rewards: Go to My rewards Select On hold Find the reward you want to check — the remaining hold time is shown next to each item OKX My rewards page with...

Learn more about it here.What am I missing out? Our affiliate program offers a tiered commission structure — the more referrals you bring in, the higher your commission rate. You can earn up to 50% commission on all trading fees generated by your referrals. We also provide a variety of marketing materials, including banners, links, and landing pages to help you grow your audience.Why should I be part of this affiliate program?

If additional review is needed, we'll contact you with an update via in-app notification or email.What happens if I don't respond to the request? If you do not respond to any requests by the specified deadline, your account restriction may be extended or your account may be suspended until the required information is received.What can I do when my account is restricted?

Learn more here.I see a balance mismatch due to settlement delay Why does this happen: In rare cases (such as system upgrades or heavy market activity), there may be a short delay before balances are updated across accounts. What to do: Refresh your Assets page after a few minutes. If the issue persists beyond 1–2 hours, contact our Support team via OK Assistant at the Support Center.What are the basic steps I need to complete?

If no further issues are detected, your eligibility may be restored without any further action required from you.Can I still use other features? Yes, this restriction only affects the specific campaign.

Why should I trade on OKX Liquid Marketplace? Our Liquid Marketplace is the most powerful on-demand liquidity network on the market, to give traders the power to run any trading strategy, at any size, at the price they want. It provides liquidity-as-a-service (LaaS) allowing traders to tap into endless liquidity through an execution layer that automates trades and settlements off the order book.

However, we don't control or manage these blockchain protocols.When you send or receive crypto, your transaction is processed and confirmed by the blockchain network itself, not by us.What should I do then? If you made a deposit or withdrawal on our platform and the transaction status shows “completed” on your OKX account, but you’re still having issues, please check the following: Verify your transaction on blockchain explorer Copy the transaction hash (TxID) from your OKX transaction record.

They help us confirm that your transactions are legitimate and align with your account activity.What details might I need to confirm?

For example, you can find both the deposit address and tag/memo on the deposit page in the screenshot below: Deposit page with both deposit address and tagHow do I fill in the tag/memo?

Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3. Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed.

Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?

Pay is moving to Simple mode, bringing everything together in one place. You’ll still enjoy all the features you love, including sending and receiving crypto, as well as shopping with crypto at GrabPay merchants. Update your app to start experiencing it.What does the new Pay home experience look like?Previously: Standalone Pay mode Old entry point for you to enter the Pay page Old Pay page once...

We have the minimum deposit amount for each of the tokens. Also, we have a specific rule about minimum deposit amount and the solutions. Reasons: Operational Efficiency: setting a minimum deposit amount reduces the volume of small transactions that can burden the exchange's systems. Smaller transactions may require more resources for processing, affecting overall efficiency. Risk Mitigation:...

Why is token swap needed? Token swap is designed to let users swap their ERC20 token into the mainnet token. Once token swap is completed, the original ERC20 token will be burnt. If I encounter this situation, what should I do?

What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.