To enhance the information accuracy of our services, OKX will start to remove the Average Cost feature from the Token Details page under Assets. Removal of the feature will start at 12:00 UTC on March 8, 2024. We will continue to support cumulative profit and loss features (Cml PnL and Cml PnL%) as usual. OKX team March 5, 2024

Dear Customers, As OKX, in line with our principle of transparency and compliance with local laws and regulations, we would like to share with you some important changes regarding our services in Türkiye. In accordance with the new legislation published in the Official Gazette of the Republic of Türkiye on July 2, 2024, we would like to inform you of the following changes to be implemented in...

Dear Customers, We would like to share with you some important changes to our services in Turkiye in line with our principles of providing transparency and compliance with local laws and regulations. In accordance with the new laws and regulations published in the Official Gazette of the Republic of Turkiye on 2 July 2024, we will update our Copy Trading Service Terms regarding the prohibition of...

Margin requirement for positions and open orders under one-way mode Under the new calculation in cross margin, you will only be charged the highest margin required for either the buy or sell side.

The platform bears no responsibility for disputes arising from private negotiations to modify the price between parties. Before confirming receipt of payment, the seller must carefully count and check the cash amount. After confirming receipt of payment, please transfer the assets to the buyer within 15 minutes. Once an order is marked as completed, no appeal can be filed under any circumstances.

Class Action Waiver Any claim or dispute arising under these Terms will take place on an individual basis without resort to any form of class or representative action (the “Class Action Waiver”). THIS CLASS ACTION WAIVER PRECLUDES ANY PARTY FROM PARTICIPATING IN OR BEING REPRESENTED IN ANY CLASS OR REPRESENTATIVE ACTION REGARDING A CLAIM.

You should raise a dispute to customer support as this may be a suspicious situation of triangulation fraud. Triangulation fraud involves a buyer sending payment from a card that's under another person's name. The seller accepts the payment, releases the crypto, and after some time receives a notification from the bank that the other person, whose card the payment was sent from, has reported to the bank that the funds were stolen.

Users shall be responsible for ensuring that they have the legal right to Trade under applicable laws. This platform assumes no responsibility for whether users' Trade is legal or illegal.

Cancel anytime in the app under Settings → Recurring Buys. No Warranty Apple Pay is provided “as is” without warranties of any kind.

How to prevent impersonators: Be aware that under no circumstances will OKX's customer service officials ever threaten to freeze your assets or ask you to release your crypto holdings. Ensure that all emails from us are sent under the official okx.com domain. Always install an anti-phishing code for all emails sent by us. An anti-phishing code allows you to identify better if emails are legitimately sent from us.

The platform does not allow non-frozen compensation Maker to entice customer to conduct transaction under the guise of 'frozen guaranteed compensation' or similar, as verified by the platform. Account frozen for 24h Freeze account for 48 hours Merchant Status Revocation Note: If any disputes arise during the transaction, platform customer service has the final arbitration right.

Do note that p2p@okx.com isn't the channel for updates on your P2P disputes. For dispute-related matters,please reach out to customer support via live chat, or refer to How do I raise a dispute via the OKX app or web platforms. Thank you for your continued support. OKX team, June 16, 2023

Except for project launch and reward distribution, OKX assumes no responsibility for disputes over any agreement, hacking incidents, project fraud, and other risks that may result in asset loss for the users. Thank you for your continued support. We'll be launching more On-chain Earn products in the future. Stay tuned for more information. OKX team April 11, 2025

If necessary, you may submit an order dispute. Malicious disputes due to disagreements with counterparties are prohibited. It is prohibited to use any programs or non-manual methods for placing orders to maliciously undercut prices. Certified Makers should possess a strong service orientation and attitude, respond promptly, and use polite language. Certified Makers should respect the platform's customer service staff.

Settlement Conditions & Review Triggers Scenario Condition Handling Normal Settlement Index price data points ≥ 50% of required total Settlement price = average of index prices Dispute Triggers Index price data points < 50% Settlement is paused and dispute is triggered3.