All
FAQ
Announcements
Product documents
How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on 26 Aug 2025Updated on 29 May 2026FAQ52How do I check the status of my returned withdrawal?
The video must be one continuous recording (no edits or multiple clips). If the video file is too large, upload it to a cloud drive and share the link (ensure access permissions are granted).Where can I find my withdrawal TXID? Log in to your account at okx.com, go to the Assets and select Withdraw. On this page, you can view your withdrawal history and find the TXID for the specific transaction. TXID can be found in your withdrawal historyPublished on 30 Oct 2023Updated on 29 May 2026FAQ295Why did my identity verification fail?
During video verification, please prepare the original documents in advance. Both the account holder and the assisting family member must appear in the video together to complete the verification. Non-standard Verification Process If you are completing video verification, we recommend that you: Go to a quiet environment. Power off and restart your phone. Switch to another network and try again. During the entire video recording, keep your full face within the camera frame.Published on 5 Sept 2023Updated on 29 May 2026FAQ11,578OKX Platform Merchant Application Method
P2P Merchant Program (1) Application requirements: 1) Complete video verification 2) Order completion rate of no less than 90%; 3) At least 20 orders; 4) Have 10,000 USDT in the funding account as merchant security deposit. Note: For applicants who meet the above conditions, the platform will further verify the information, and based on the video review results, the platform will have the right to decide whether the customer can apply to become a Maker.Published on 9 June 2023Updated on 29 May 2026AnnouncementsOff-Platform Cash Transaction Rules
Proof can be in the form of videos, formal contracts, or chat conversations, but it must clearly show the ID information of both transacting parties and whether payment has been completed. For example: when recording a video, clearly record the order information on both parties' mobile phones (or both parties holding valid ID), and have both parties jointly confirm in the video whether payment has been completed.Published on 13 Apr 2023Updated on 29 May 2026AnnouncementsOKX to list perpetual futures for JELLYJELLY crypto
., video sharing and editing) through its planned video app, with priority access for token holders Asset name: Jelly-My-Jelly Ticker: JELLYJELLY Website: https://www.jellyjelly.com/ Features Details Underlying JELLYJELLY/USDT index Settlement crypto USDT Face value 100 Price quotation 1 JELLYJELLY value calculated in USDT equivalent Tick size 0.00001 Leverage 0.01-20x Funding fee Clamp(MA([(Best bid + Best offer) / 2 – Spot index price] / Spot index price – Interest), -1.5%, 1.5%), Interest = 0Published on 26 Mar 2025Updated on 29 May 2026AnnouncementsNew min/max amount for creating an ad on the P2P marketplace
Lite Advertisers who have completed either basic verification (level 1), advanced verification (level 2), or video verification (level 3): The minimum amount by default, for public and private ads, will be equivalent to 100 USD for all trading pairs in all markets. Exceptions apply for Indian Rupee (INR), Pakistani Rupee (PKR), and Nigerian Naira (NGN) — the minimum amount by default, for public and private ads, will be equivalent to 50 USD.Published on 6 July 2023Updated on 29 May 2026AnnouncementsOKX lists Verasity's native asset, VRA, for spot trading
VRA withdrawals open at 10:00 am UTC on April 29 Verasity is a platform for esports and video entertainment, aiming to improve ad revenue for publishers by utilizing its patented, proof-of-view protocol. Asset name: Verasity Ticker: VRA Market capitalization: $241,489,900 Total supply: 10,356,527,868 Circulating supply: 6,542,847,233 To celebrate the listing of VRA this week, we’re giving away a total of $400,000 worth of VRA to participants who deposit or trade VRA on OKX.Published on 28 Apr 2021Updated on 29 May 2026AnnouncementsOKX Wallet to Launch Cryptopedia Season 14
Task 3: Watch the video and answer quiz questions Details: Connect your wallet to the MetaCene event website, watch videos, and answer questions. Note that only by correctly answering all questions can you verify the task in Cryptopedia. As each address has only one chance to answer questions, we recommend joining the project community (Discord: @metacenegame-official) to explore answers to the questions.Published on 26 Feb 2024Updated on 29 May 2026AnnouncementsGet started with Orbit livestream
Configure the source of your video and audio. Preview your livestream on the Orbit livestream. Start streaming from your external streaming service.End your livestream When you are done streaming, you can end your livestream on OKX or your external streaming service. Select the End stream button above the streaming window. The end stream button can be found above the streaming window.Published on 5 Jan 2026Updated on 29 Jan 2026Product documentationUnseen City Shirts - The Roses and The Bees - NFT FAQ
Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible? Each collectible is open for 72 hours. Opens - 22.04 10AM BST Closes - 25.05 9:59 BST When will the rarity of my NFT be revealed? The rarity of your NFT will be revealed on 27.04.Published on 19 Apr 2024Updated on 29 May 2026FAQ23Unseen City Shirts - Blue Moon - NFT FAQ
Here's a video of how you can create one.5. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7. When will the rarity of my Unseen City Shirts – Blue Moon NFT be revealed?Published on 25 Apr 2024Updated on 29 May 2026FAQ2OKX P2P Supports Featured Ads for Diamond Merchants from 9 regions
for at least 3 months The registered country of your OKX account is one of these 9 regions: Brunei, Burma, Cambodia, Timor-Leste, Indonesia, Laos, the Philippines, Vietnam, and Papua New Guinea You've completed a minimum of 30 orders within the last 30 days Your total order completion rate is greater than 95% Your total completed orders Your total completion rate Your total traded amount Your ad is a public ad Your status is set to online Additional supporting materials may be required, such as a videoPublished on 29 Aug 2023Updated on 29 May 2026AnnouncementsHow do I create NFTs?
You can submit pictures, an audio or video clip. Currently, you need to submit them one by one, and there is a size limit for the file that you upload. We suggest setting a royalty for your NFT so that you can get some income every time your artwork is traded. However, you won't be able to set it when lazy minting (buyers pay gas fees for minting) is enabled. We will review any NFTs created by you before releasing them, but those purchased from the secondary market don't require review.Published on 8 June 2023Updated on 29 May 2026FAQ1,408What should I do if facial recognition fails?
Other issues If you can’t tap video verification, complete identity verification on the web first, then return to the app for facial recognition. If you reach the maximum number of attempts, wait 1 hour before trying again. Make sure your full face is visible and the camera is not blocked.5. Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again.Published on 11 Oct 2024Updated on 31 May 2026FAQ517