All
FAQ
Announcements
Product documents
How do I deposit AUD with bank transfer?
Go to Transfer, and select Deposit Select Transfer to start depositing your AUD Select AUD under Cash Select the deposit method you prefer and Next to check the required details for your transfer, then select Next Review our instructions, initiate a deposit using your online banking system, select Done after copy/paste the required info from OKX to your online bank Confirm the deposit transaction from your bank account Note: The deposits from crypto exchange platforms (CoinSpot etc.) and cross-borderPublished on 13 Mar 2024Updated on 29 May 2026FAQ33OKX official announcement: Reopening of withdrawals and other related updates
Withdrawal process: In regard to withdrawals from OKX, the Online Risk-Management System checks for withdrawal frequency, as well as for abnormalities in profits and account behavior. The withdrawal transactions that pass the above checks of the Online Risk-Management System are sent to the Vault System. This system then automatically creates an unsigned transaction.Published on 19 Nov 2020Updated on 29 May 2026AnnouncementsP2P User Service Agreement
. | The user's online advertisement will be closed, and the user will be prohibited from engaging in any P2P trading activities. | | 4. A buy advertisement has been online for a considerable period, but the completion rate (number of successful orders / number of matched orders) is less than 20%. | The user's buy advertisement will be closed. | | 5.Published on 13 Apr 2023Updated on 29 May 2026AnnouncementsHow do I submit my proof of address (POA)?
Why was my online shopping or food delivery receipt rejected? We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document. What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution.Published on 5 Sept 2023Updated on 29 May 2026FAQ859OKX P2P verified merchant service agreement
Links to third-party websites In order to implement identification information review, this Site may link to third-party websites (such as online banking websites, identity authentication solutions) (“Linked Websites”).Published on 15 Sept 2023Updated on 28 Jan 2026FAQ749How do I use Merchant Coupon Code?
Each code is unique and may be redeemed online or in-store, depending on the merchant’s terms. You can find your available codes in the My Rewards > Coupons section of your app. Please note, these coupons are valid for a limited time only.How do I use my Merchant Coupon?Published on 19 May 2025Updated on 29 May 2026FAQ21How do I access cryptocurrency derivative products in Australia?
The suitability assessment and knowledge assessment are completed online as part of the application process.What derivatives products can I access? Retail clients: USDT-margined crypto perpetual contracts with a maximum leverage of 2:1. 17 trading pairs are available at launch. For the full list of available products, see the Trading Platform. Wholesale clients: futures, options, perpetuals and margin trading. Product availability and leverage parameters differ from retail.Published on 20 Mar 2024Updated on 29 May 2026FAQ20OKX P2P Supports Featured Ads for Diamond Merchants from 9 regions
Make sure your ad is a public ad, your status is set to online, and there’s sufficient crypto in your account. OKX teamPublished on 29 Aug 2023Updated on 29 May 2026AnnouncementsMcLaren Race Rewind Singapore Winners
In this case, customers that participated during TOKEN2049 at the OKX booth on September 18th and 19th, 2024 and customers who are based in eligible jurisdictions that participated online between September 20th - 23rd, 2024, will have their wallet addresses entered into the random selection generator which will pick the winning wallet addresses, which will be published as they are picked on this page starting Monday 23rd 00:00 BST.Published on 18 Sept 2024Updated on 29 May 2026FAQ13PayPal will no longer be supported as a payment method
If the advertisement offers PayPal and other alternative payment methods, the advertisement will remain online, with only PayPal removed. Ongoing orders will not be affected. We apologize for any inconvenience caused. Reach out to our customer service team if you have any inquiries.Thank you for your support! OKX Team May 16, 2023 (HKT)Published on 16 May 2023Updated on 29 May 2026AnnouncementsCommon scam tactics
This case exemplifies the importance of online financial awareness and serves as a reminder to be cautious when presented with too-good-to-be-true opportunities on the internet. It also underscores the need for vigilance and knowledge to protect oneself from online scams. Scammers provided a step-by-step guide to the victim to complete the tasks Fraudulent customer service advises the victim to complete another round of tasks in order to withdraw the earned comissions3.Published on 28 Sept 2023Updated on 29 May 2026FAQ2,702OKX Platform Merchant Application
Application method: online application. Click https://www.okx.com/cn/p2p/advertiserNote: After unlisting as a Maker, re-applying for Maker status is not allowed within 7 days.Published on 21 Apr 2023Updated on 29 May 2026AnnouncementsLead traders FAQ
Bots lead trading: To stop bots lead trading, please contact our online customer support team.Published on 6 Sept 2023Updated on 29 May 2026FAQ121What's OKX Affiliate Program in EEA?
Posting, linking, or submitting any links related to OKX on search engines, digital platforms, or any other online medium which could be accessible by individuals or entities located in the Prohibited Jurisdictions.Published on 27 Sept 2023Updated on 29 May 2026FAQ1OKX Platform Merchant Application Method
For a better P2P trading experience, please make sure to bind a valid contact method in mainland China. (2) Application method: Apply online, you can click https://www.OKX.com/p2p/merchant-apply?quote=cny Note: After revoking Maker status, reapplication to become a Maker is not allowed within 1 month. 2.Published on 9 June 2023Updated on 29 May 2026Announcements