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OKX P2P dispute handling rules
Use of offensive language: If either party uses offensive language on the OKX P2P Platform, including within chat tools with users, customer support live chat, the order comment section, and if multiple disputes are filed against a single user with this basis in mind, the user's account may be partially or entirely suspended from trading. Seller's Dispute 1.Published on Aug 28, 2023Updated on May 18, 2026FAQ1,136NEAR service is under maintenance in OKX Wallet
Dear OKX users, Due to the upgrade in the NEAR Network, the service of NEAR Network is temporarily unavailable in OKX Wallet. Service is expected to return to normal on November 4th, 2024. OKX team November 2, 2024Published on Nov 2, 2024Updated on Nov 17, 2025AnnouncementsHow do I raise a dispute when using P2P trading?
Your token may be temporarily frozen due to an ongoing dispute or a security/monitoring review. If there is a dispute: The token will remain frozen until the case is reviewed. Please check your dispute ticket and provide the required information or supporting documents to expedite the review process. If it is under routine monitoring: The token will be automatically unfrozen once the review is completed. If you’re unsure about the reason, please contact the OKX Assistant for further assistance.Published on Aug 22, 2023Updated on May 6, 2026FAQ3,589Fractal Bitcoin service is under maintenance in OKX Wallet
Dear OKX users, We are currently upgrading the Fractal Bitcoin services. The Fractal Bitcoin Network is temporarily unavailable for BRC20 and Fractal NFT uses in OKX Wallet. Please refrain from using it and try again after the process is done. OKX team November 11, 2024Published on Nov 11, 2024Updated on Nov 17, 2025AnnouncementsMovement Testnet service is under maintenance in OKX Wallet
Dear OKX users, Due to the rollback in the Movement Testnet, the service of Movement Testnet is temporarily unavailable in OKX Wallet. Service is expected to return to normal on October 25, 2024. OKX team October 18, 2024Published on Oct 10, 2024Updated on Nov 17, 2025AnnouncementsOKX to phase out Average Cost feature under Assets
To enhance the information accuracy of our services, OKX will start to remove the Average Cost feature from the Token Details page under Assets. Removal of the feature will start at 12:00 UTC on March 8, 2024. We will continue to support cumulative profit and loss features (Cml PnL and Cml PnL%) as usual. OKX team March 5, 2024Published on Mar 5, 2024Updated on Nov 17, 2025AnnouncementsService Updates Under New Crypto Regulation for Our Customers in Turkey
Dear Customers, As OKX, in line with our principle of transparency and compliance with local laws and regulations, we would like to share with you some important changes regarding our services in Türkiye. In accordance with the new legislation published in the Official Gazette of the Republic of Türkiye on July 2, 2024, we would like to inform you of the following changes to be implemented in...Published on Sep 26, 2024Updated on May 28, 2026AnnouncementsCopy Trading Updates Under New Crypto Regulation for Our Customers in Turkiye
Dear Customers, We would like to share with you some important changes to our services in Turkiye in line with our principles of providing transparency and compliance with local laws and regulations. In accordance with the new laws and regulations published in the Official Gazette of the Republic of Turkiye on 2 July 2024, we will update our Copy Trading Service Terms regarding the prohibition of...Published on Sep 27, 2024Updated on Nov 17, 2025AnnouncementsOKX to change initial margin requirement (IMR) for futures under one-way mode in spot and futures and multi-currency account modes
Margin requirement for positions and open orders under one-way mode Under the new calculation in cross margin, you will only be charged the highest margin required for either the buy or sell side.Published on Oct 24, 2024Updated on Nov 17, 2025AnnouncementsOff-Platform Cash Transaction Rules
The platform bears no responsibility for disputes arising from private negotiations to modify the price between parties. Before confirming receipt of payment, the seller must carefully count and check the cash amount. After confirming receipt of payment, please transfer the assets to the buyer within 15 minutes. Once an order is marked as completed, no appeal can be filed under any circumstances.Published on Apr 13, 2023Updated on May 28, 2026AnnouncementsOKX P2P verified merchant service agreement
In the event of any dispute, controversy, difference or claim, including the existence, validity, interpretation, performance, breach or termination of this Agreement, or any dispute arising out of or relating to this Agreement (“Dispute”), the parties shall resolve the Dispute in accordance with clause 10.7 of OKX P2P User Agreement.Published on Sep 15, 2023Updated on Jan 28, 2026FAQ749SUI user terms
Class Action Waiver Any claim or dispute arising under these Terms will take place on an individual basis without resort to any form of class or representative action (the “Class Action Waiver”). THIS CLASS ACTION WAIVER PRECLUDES ANY PARTY FROM PARTICIPATING IN OR BEING REPRESENTED IN ANY CLASS OR REPRESENTATIVE ACTION REGARDING A CLAIM.Published on Apr 21, 2023Updated on Nov 17, 2025AnnouncementsHow can I protect myself from scammers?
You should raise a dispute to customer support as this may be a suspicious situation of triangulation fraud. Triangulation fraud involves a buyer sending payment from a card that's under another person's name. The seller accepts the payment, releases the crypto, and after some time receives a notification from the bank that the other person, whose card the payment was sent from, has reported to the bank that the funds were stolen.Published on Aug 21, 2023Updated on Mar 3, 2026FAQ12,229P2P User Service Agreement
Users shall be responsible for ensuring that they have the legal right to Trade under applicable laws. This platform assumes no responsibility for whether users' Trade is legal or illegal.Published on Apr 13, 2023Updated on May 28, 2026AnnouncementsApple Pay – Additional Terms
Cancel anytime in the app under Settings → Recurring Buys. No Warranty Apple Pay is provided “as is” without warranties of any kind.Published on Aug 8, 2025Updated on May 8, 2026FAQ10